TERMS OF USE

Welcome to Beyond24 (“we,” “us,” “our”). These Terms of Use govern your access to and use of our website, services, and any content provided by Beyond24. By visiting our website or using our personal private assistant services, you agree to be bound by these Terms.

1. About Our Services

Beyond24 provides personal private assistant and concierge services, including but not limited to scheduling, errands, travel planning, booking arrangements, administrative tasks, and lifestyle management.
Services may vary based on availability, client needs, and contractual agreements.

2. Eligibility

You must be:

  • At least 18 years old

  • Legally capable of entering into a binding agreement

  • Providing accurate, truthful, and up-to-date information

We reserve the right to decline service at our discretion.

3. Client Responsibilities

By using our services, you agree to:

  • Provide accurate information necessary for service delivery

  • Not request or involve Beyond24 in illegal, harmful, or unethical activities

  • Respect the boundaries and safety of assistants

  • Ensure safe working conditions if services require visiting your property

We do not perform dangerous, medical, or professional legal/financial services.

4. Payments & Billing

 

  • Services are billed bi-weekly or monthly, depending on your plan.

  • 50% payment is required upfront before service begins.

  • The remaining balance may be paid after service is completed or at any time during the service period.

  • Additional costs (such as purchases, travel, bookings, third-party fees) must be reimbursed by the client.

 

 

5. Confidentiality & Data Protection

Beyond24 maintains strict confidentiality and discretion.
Information you provide—including schedules, preferences, contact details, and financial information—will only be shared internally with authorized staff assisting you.

We do not sell or disclose your information to external parties except when legally required.
See our Privacy Policy for full details.

6. Third-Party Services

Upon request, we may:

  • Arrange cleaning, maintenance, repairs

  • Book travel, hotels, restaurants

  • Coordinate with service providers using your authorization

We are not responsible for:

  • Third-party performance

  • Pricing errors

  • Service cancellations or delays

  • Damages caused by third-party providers

You are responsible for reviewing third-party terms.

7. Use of Client Payment Information

If you authorize Beyond24 to use your payment method (e.g., to book services on your behalf), we handle this information securely and confidentially.
You may revoke this permission at any time.

8. Cancellations & Refunds

 

  • You may cancel your service plan with written notice.

  • Fees already paid may be refunded only at our discretion, depending on work completed.

  • If we cancel your service, refunds will be provided for unused time unless termination is due to client misconduct.

 

 

9. Acceptable Use of Website

You agree not to:

  • Copy or exploit website content without permission

  • Attempt to hack, disrupt, or misuse our system

  • Use our site to spread harmful or illegal content

Violation may result in legal action or blocked access.

10. Service Modifications

We may modify, suspend, or update services or website content at any time.
Terms may also be updated. Continued use indicates acceptance.

11. Governing Law

We may modify, suspend, or update services or website content at any time.
Terms may also be updated. 

12. Contact Information

For questions about these Terms, contact us: clientcare@beyond24.ca